Principles of good customer service Essay -- Business and Management S

Principles of good customer service It is very important to give excellent customer service when out in resort working as a rep. customer service can be given by one person or alternatively it can be given out as a team. This is to ensure that the customers get the best from there holiday, and so that they build a rapor with you to gain trust for them to come back time and time again. Seeing the customer happy also benefits you as a rep and gives you good job satisfaction. There are many different types of giving good customer service: Body language When dealing with a customer you must always use positive body language. Giving lots of eye contact is always good because the customer feels that you are giving them you full attention and that you are developing an understanding of there needs. Also facial expressions reveal opinions, emotions and moods better than any of the other body parts. The way that your face expresses feelings i.e. smiling or frowning will always allow the customer to discover how you are feeling towards them. First Impressions First impressions count in any business, particularly overseas where dealing with people is such an important part of the work. You need to understand that the way you and your organisation present themselves to customers has a direct influence on their enjoyment, your job satisfaction and the future success of the organisation that employs you. In particular when meeting a customer for the first ...